Terms of service
Last updated: 15 October 2026
1. Who we are. AirAssert is a business registered in Latvia. Contact: airassertdoc@gmail.com. "We" and "us" mean AirAssert; "you" means the person placing the order.
2. What we provide. We sell self-help documents for claiming flight compensation under Regulation (EC) No 261/2004 ("EU261"), its UK version ("UK261"), and, where you add it, the Montreal Convention for baggage. A Claim Pack contains a claim letter, submission instructions, a follow-up letter and a timeline. The Rejection Fighter adds a reply to an airline's refusal and escalation documents.
3. What we don't provide. We are not a law firm, claims management company or representative. We give no legal advice, we do not contact the airline for you, and we do not receive compensation on your behalf. You send your own claim, and the airline pays you directly. You can always claim directly from the airline for free.
4. Eligibility check. Our free online check gives an estimate based on the information you enter and the published rules. It is not a guarantee that the airline will pay. The airline may rely on facts we cannot see, such as extraordinary circumstances.
5. Your information. You must give accurate, complete information. If you claim for other passengers on the same booking, you confirm you are authorised to do so. We prepare documents from your answers; errors in your answers can make a claim fail.
6. Prices and payment. The price is shown before you pay and depends on the total compensation estimated for your booking. Prices include any applicable VAT. We never take a percentage of your compensation. Payment is taken at checkout. Optional Express delivery costs £9 (€10) extra.
7. Delivery and your right to cancel. We email your documents within about 24 hours of your order (standard delivery). With Express delivery, we email them within 3 hours if you order between 08:00 and 20:00 UK time; Express orders placed outside those hours arrive by 11:00 UK time the next morning. Because your documents are digital content made for you, you ask us to start preparing them straight away when you order, and you acknowledge that you lose your 14-day right to cancel once we have delivered them. Before delivery, you can cancel for a full refund by emailing airassertdoc@gmail.com. This does not affect our Refund policy below.
8. Refunds. See our Refund policy.
9. Liability. We prepare documents with reasonable care. We are not responsible for the airline's decision, for delays by the airline or any authority, or for losses caused by inaccurate information you gave us. To the extent the law allows, our total liability for any order is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited by law, or your statutory consumer rights.
10. Independence. We are an independent business. We are not affiliated with, endorsed by or acting for any airline, airport, government body or regulator. Airline names are used only to identify flights.
11. Acceptable use. You may use the documents only for your own claim and the passengers on your booking. Do not submit false or exaggerated claims.
12. Changes. We may update these terms. The version in force when you order applies to that order.
13. Law and disputes. These terms are governed by the laws of Latvia. If you are a consumer living elsewhere in the EU or in the UK, you also keep the protection of the mandatory consumer laws of your country, and you can bring proceedings in your local courts.