Refund policy
Last updated: 15 October 2026
You get a full refund of what you paid us in these cases:
|
Situation |
What to send us |
Deadline to ask |
|---|---|---|
|
Not eligible after all: the airline refuses because of extraordinary circumstances (such as severe weather or air traffic control) and shows evidence, or official data shows you arrived less than 3 hours late |
The airline's final reply |
30 days after that reply, and within 12 months of your order |
|
Late delivery: standard documents more than 24 hours late (full refund), or Express documents outside the Express window (Express fee refunded) |
Your order number |
Any time before you use the documents |
|
You cancel before we deliver |
Your order number |
Before delivery |
|
You were charged twice for the same booking |
Both order numbers |
30 days after the second order |
|
Our documents contain a factual error we made, and we can't correct it within 2 working days |
What's wrong |
30 days after delivery |
No refund in these cases:
- The airline refuses, but our documents show the refusal is open to challenge. Instead, the Rejection Fighter helps you respond; if you bought only the Claim Pack, you can upgrade.
- You never sent the claim, or sent it after the legal time limit.
- The claim failed because information you gave us was wrong or incomplete.
- You changed your mind after delivery (see Terms, section 7).
How to ask. Email airassertdoc@gmail.com with your order number and the documents listed above. We reply within 5 working days and refund to your original payment method within 14 days of approval.
This policy adds to your statutory consumer rights; it doesn't replace them.